Businesses and organizations of any scale and size are adapting a membership scheme as a tactic to retain customers for continuous business. More business owners are gradually realizing and understanding the value of customer retention and customer loyalty. Hence, various membership schemes with special discounts are offered to new customers to lure them into membership. These memberships can be either paid or free with a minimum purchase amount. Irrespective of the scale or type of business or organization, members need to be managed and maintained effectively and efficiently. This is imperative as members have their set of requirements and expectations from the business that needs to be fulfilled or satisfied with appropriate solutions and services. Effectively, this is a two-way requirement that needs to be managed well.
We understand the complexities and the variety of permutations and combinations of the different membership schemes, criteria, approvals, and nitty-gritty of effective membership management and maintenance. Hence, we have developed a Membership Management System (MMS) to address all of these and more situations that may arise. This is one such example of software as a service(SAAS) system that helps to reduce the headache of managing members. Read on to understand the issues faced with membership schemes and how we solved them with our software solution. For a demo, connect with us via various means to contact us.
Listed below are some of the challenges faced for implementing an efficient membership management scheme.
- Gathering required information about each member.
- Information maintenance and verification.
- Implementing an approval process for membership acceptance or rejection.
- Proper record maintenance.
- Scalability and manual efforts.
- Regular communication with all members.
Conventional approaches required tedious data entry and proper data maintenance activities. These, in turn, required the use of human resources and efforts at a large scale. Hence, for small businesses and organizations to implement membership schemes was a voluminous task which was highly cost deficient. The need of the hour was an automated solution that would define and address the processes and crucial aspects involved in managing and maintaining a reliable, scalable, and efficient membership management software.
We recognized these to design and implement a Membership management software to address these problems. Additionally, we added a few extra features to our solution, some of which are as listed below:
- Data validation for the membership application.
- Categorization of members with appropriate limitations.
- Payment approval process.
- Membership approval and maintenance process.
- Inquiries and visitor tracking for each member.
- Attendance tracking for members for meetings, events, etc.
- Communication and notifications via text messages and/or emails.
- Revenue and Expense tracking for each member.
- Roles and responsibilities of each member.
- Membership expiry and renewal tracking of each member.
We recognized this and have developed our software system to cater to the ever-changing requirements and scale. Some of the types of business networks organizational bodies and business associations that have implemented and benefited by these types of solutions are listed below. Our software solution can be customized as per the type of organization, scale, and other requirements.
- Global Business Networks.
- Specialized Industry Bodies and Associations.
- Geographically Localized Industrial Associations.
- Network of Specialist Professionals.